How to Cancel Candy Shorts Premium, and What Happens After

• How to cancel Candy Shorts Premium step by step
• What you keep after you cancel
• Spend your tokens before the plan ends
• Candy AI refund rule: 24 hours and 20 tokens
• The EverAI charge on your statement
• Cancelling, pausing and coming back later

How to cancel Candy Shorts Premium step by step

The service lets you cancel yourself, with no need to contact anyone. We describe the steps in words because menu labels and layouts can change, so look for the closest match on your screen.

1. Sign in to your account on the official site, in the browser where you subscribed.
2. Open your account settings.
3. Find the subscription section and choose to cancel the plan.
4. Confirm, and look for a confirmation message or email.
5. Check that the plan now shows as ending rather than renewing.

In our experience cancelling was quick and free. If you cannot find the option, support runs through Zendesk, and you can open a ticket from the help section.

Before you cancel, it helps to know your plan length, because that decides when access stops. The plan options are laid out in our Candy Shorts price guide.

What you keep after you cancel

Cancelling stops the next renewal. It does not cut you off on the spot. Premium keeps working through the period you already paid for: pay for a month on the 3rd and it runs until the next billing date.

We checked this ourselves: Premium time and tokens stayed until the period ended, as announced. So there is no reason to cancel in a hurry at the end of a month out of fear of losing days. Cancel when you know you are done, and keep watching until the clock runs out.

The free ones are the official episodes only: the first as a guest, the second after a no-cost sign-up. Details are in our Candy Shorts free guide.

Spend your tokens before the plan ends

Tokens expire when the subscription ends, and they are not transferable. That makes the last days of a paid period the right time to use them up.

Premium includes 100 tokens a month. As of November 2026, a standard five-episode series needs 36 tokens past its free episodes, so one month of tokens covers two of them with some left over. A twin series like My One-Night Stand Is My Girlfriend's Mom needs 90.

If you have a spare 28 tokens and a series on your list that costs 36, you are 8 short, so work out the sum before you cancel. A smaller series, or the free episodes of a new one, is a better use than letting the tokens lapse. The Candy Shorts series list shows tokens to finish on each card.

Candy AI refund rule: 24 hours and 20 tokens

A refund is possible within 24 hours. It is refused if more than 20 tokens were used. That is the rule as we found it, and it is narrow on purpose.

It fits a few situations well: you subscribed by mistake, you picked the wrong plan, or you changed your mind before watching anything paid. It fits poorly if you spent the monthly tokens and then asked.

If you are inside the window, use as few tokens as possible and contact support through Zendesk. Do not wait a day to think about it. Past 24 hours, cancelling still stops future charges, but it does not return the current one.

Refunds, billing and privacy are covered together in our is Candy Shorts safe check.

The EverAI charge on your statement

Card statements show "EverAI". That is the billing name for the service, which is run by EverAI Limited in Malta. If you are looking for the charge in your statement and cannot see Candy Shorts anywhere, search for EverAI instead.

You may also see a charge after cancelling. There are two ordinary explanations. The last renewal may have been billed before you cancelled, or a token pack was bought separately from the plan. Check the dates against the date you cancelled.

If a charge still looks wrong, contact support first and keep the date, the amount and the name on the statement. Your card issuer is the next step if support does not answer. You can pay with Visa, MasterCard or crypto; the company handling the payment may appear under a different name than the billing one.

Cancelling, pausing and coming back later

Cancelling is not permanent in a way that hurts. You can subscribe again whenever a series you want comes along. Spicy series need Premium to start, so those are the usual reason people return. Our Spicy series collection and new Candy Shorts releases are the two places to check before you do.

A sensible pattern is to subscribe for one month, finish what you wanted, cancel on day one so it will not renew, and use Premium until the period ends. That way, you never pay for a month you are not using.

One caution. Do not trust pages that promise to cancel for you, refund you or recover tokens. The official route is your own account settings and support, nothing else.